Refund policy

Information regarding returns and refunds

We want you to be confident in your purchase while also maintaining a fair and secure return process. Please review the following policy carefully before initiating a return.

By purchasing from Kimara Coast, you agree to the return, refund, shipping, inspection, and eligibility terms described below, except where applicable law provides otherwise.

Eligible Returns may have:

10% restocking fee, and
flat rate $8.00 shipping return fee subtracted from the eligible return amount.

Continue reading eligibility conditions below.

"Made To Order" Products + Embroidered Products

Certain Kimara Coast products are made to order. These items are produced only after your order is placed and are not held in stock. Made-to-order products include all Shark Hoodies, Ocean Hoodies, Embroidered Products, Kimara Coast Hoodies, and Kimara Coast Sweatpants, and/or are identified on the product page with a "Made to Order", "POD" notice in returns section or Embroidery naming and, where applicable, the product's description.

Because made-to-order merchandise is produced specifically for your order, it is not eligible for buyer-remorse returns, exchanges, or store credit. This includes returns requested because:

The wrong size was selected or the item does not fit as expected.
You do not like the fabric, material, color, print placement, or style.
You changed your mind or no longer want the item.
You ordered multiple sizes intending to keep only one.

Please review the size guide, product images, and product description carefully before ordering, and contact us at whitewoodmediagroup@gmail.com before placing your order if you have any questions or concerns about sizing, materials, or how a design will look. We are happy to help you choose.

Once a made-to-order item has entered production, the order cannot be cancelled or changed. Orders are typically sent to production shortly after they are placed, so if you need to correct a size or address, contact us immediately — we will do our best to help, but changes cannot be guaranteed once production has begun.

Please note that personalized or made-to-order goods are generally excluded from the EU 14-day right of withdrawal.

30-Day Return Window

We have a 30-calendar-day return policy, which means you must request a return within 30 calendar days of confirmed delivery of your order.

If your return request is approved, the return package must receive a carrier acceptance scan within 7 calendar days of the date your return authorization is issued.

Returns shipped after this deadline may be refused.

A return authorization only means that the merchandise may be sent back to us for inspection. Return authorization does not guarantee that a refund, store credit, or other resolution will be approved.

All returned merchandise is subject to inspection after it is received.

Return Eligibility and Condition Requirements

To qualify for a return, merchandise must be returned in the same condition in which it was received.

Returned merchandise must be:

Unworn, other than briefly trying the item on for fit.
Unwashed.
Unaltered.
Undamaged.
Returned with all original tags attached.
Returned with all original sanitary or hygiene protection intact, where applicable.
Free of makeup, deodorant, self-tanner, stains, perfume, cologne, smoke, body odor, pet hair, excessive hair, dirt, or other signs of wear or use.
Returned with all accessories, components, packaging, or other items originally included with the product.
Accompanied by valid proof of purchase.

Merchandise showing signs of wear, washing, alteration, damage, use, contamination, soaps, deodorants or removal of required tags or sanitary protection will not qualify for a buyer-remorse return, and may be rejected completely.

For rejected returns, the customer will be responsible for cost of shipping to return the rejected item back to the customer.

For swimwear and other applicable products, sanitary or hygiene liners must remain attached and intact. Merchandise from which required sanitary protection has been removed is not eligible for return except where required by applicable law or in connection with an eligible verified defect or fulfillment error.

Buyer-Remorse Returns

Buyer-remorse returns include, but are not limited to, returns because:

The wrong size was selected.
The item does not fit as expected.
You do not like the fabric or material.
You do not like the color.
You do not like the style.
You changed your mind.
You no longer want or need the item.
You ordered multiple items or sizes and decided to keep only some of them.

Eligible buyer-remorse returns refunded to the original payment method are subject to:

1. A 10% restocking fee

The restocking fee is calculated based on the amount actually paid for the returned merchandise after discounts, promotions, coupons, or other reductions.

2. An $8.00 flat-rate return shipping fee

An $8.00 return shipping fee will be deducted from the refund amount for eligible U.S. buyer-remorse returns using our return process.

3. Original shipping charges are non-refundable

Any shipping charges paid when the original order was placed are non-refundable, except where required by applicable law or when Kimara Coast determines that the return resulted from an eligible fulfillment error, defective product, or qualifying and timely-reported [within 48 hours of delivery with photo evidence] damaged products.

Starting a Return

To request a return, contact us at whitewoodmediagroup@gmail.com.

Please include your order number and the item or items you would like to return. We may request photographs, additional information, or other documentation before authorizing a return.

If your return request is approved, we will provide return instructions and, when applicable, a return shipping label.

Unauthorized returns will not be accepted.

Items mailed or otherwise returned to us without first receiving return authorization may be refused, returned to the sender, or otherwise deemed ineligible for a refund.

Store Credit

Customers with an eligible buyer-remorse return may choose to receive approved return value as store credit instead of a refund to the original payment method.

When store credit is selected, the 10% restocking fee will be waived.

The applicable $8.00 return shipping fee will still be deducted unless Kimara Coast determines that the return resulted from an eligible defect, damage, incorrect item, or other fulfillment error.

Store credit is issued only after the returned merchandise has been received, inspected, and approved.

Discounts, Promotions, and Refund Amounts

Refunds are based solely on the actual amount paid for the returned merchandise after all applicable discounts, promotional codes, coupons, credits, or other price reductions.

Customers are not entitled to receive the item's original retail price, list price, or pre-discount price when a lower amount was paid.

For example, if an item normally priced at $60 was purchased for $45 after discounts, the maximum merchandise value considered for the return is $45 before applicable return fees or deductions.

If a promotion, bundle, free gift, or other offer was conditioned on purchasing or retaining certain merchandise, the applicable promotional terms may affect the refund amount where those terms were disclosed at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from the item you ordered, you must contact us at whitewoodmediagroup@gmail.com within 48 hours of confirmed delivery under our damaged, defective, or incorrect-item return process.

Please include:

Your order number.
A description of the issue.
Clear photographs of the merchandise.
Photographs of any visible damage to the package, when applicable.
Any other documentation we reasonably request to evaluate the issue.

Eligible verified damaged, defective, or incorrectly fulfilled orders are not subject to the 10% buyer-remorse restocking fee or the $8.00 return shipping fee.

Where appropriate, Kimara Coast may provide a replacement, exchange, refund, or other appropriate resolution after reviewing the claim.

The 48-hour reporting requirement applies to our voluntary damaged-item and fulfillment-error claims process and does not limit any non-waivable rights or remedies available under applicable law.

Damage caused after delivery through wear, misuse, improper care, washing, alteration, accident, or other customer-caused circumstances is not considered a manufacturing or fulfillment defect.

Return Inspection and Refund Approval

Receiving a return does not automatically mean that the return has been approved.

All returned merchandise is inspected to confirm:

The correct product was returned.
The size, color, style, SKU, and other product identifiers match the merchandise originally purchased.
Original tags remain attached where required.
Sanitary or hygiene protection remains intact where applicable.
The merchandise has not been worn, washed, altered, damaged, substituted, or otherwise used.
All expected accessories and components are present.
The return otherwise complies with this policy.

Return inspections and refund processing generally take 5–10 business days after the return is received.

After inspection, we will notify you whether your return has been approved, partially approved, or rejected.

If approved for a refund to the original payment method, the refund will be calculated after applicable restocking fees, return shipping fees, discounts, promotional adjustments, and other permitted deductions.

Please note that your bank, credit card issuer, or payment provider may require additional time to post an approved refund to your account after Kimara Coast processes it.

Rejected Returns

Kimara Coast may reject a return that does not satisfy the eligibility requirements of this policy, including merchandise that is:

Worn beyond briefly trying it on.
Washed.
Altered.
Damaged after delivery.
Stained or contaminated.
Missing original tags.
Missing required sanitary or hygiene protection.
Missing included components or accessories.
Different from the merchandise originally purchased.
Sent outside the applicable return deadlines.
Returned without prior authorization.
Otherwise ineligible under this policy.

If a return is rejected, no refund or store credit will be issued unless otherwise required by applicable law.

We may contact you regarding available options for rejected merchandise. Any additional shipping costs associated with sending rejected merchandise back to the customer may be the customer's responsibility where permitted by law.

Return Fraud and Abuse

Kimara Coast maintains procedures designed to protect our customers and business against return fraud and abuse.

Where permitted by applicable law, we reserve the right to reject a return, deny a refund, restrict return privileges, or take other appropriate action when there is evidence of fraud, abuse, manipulation, or misuse of our return program.

Examples include, but are not limited to:

Empty-box or empty-package returns.
Returning a substitute or unrelated product.
Returning counterfeit or substituted merchandise.
Returning a different size, color, style, variant, or SKU from the product originally purchased.
Intentionally damaging merchandise after delivery and presenting it as defective.
Falsifying, manipulating, or misrepresenting return tracking information.
Returning merchandise that has been altered.
Returning merchandise with missing components, accessories, or included items.
Repeated or excessive return activity indicating misuse of the return program.
Manipulation of discounts, promotions, refunds, or return procedures.
Providing false or materially misleading information in connection with a return.
Attempting to obtain multiple reimbursements for the same transaction.
Attempting to receive both a merchant refund and a payment dispute, chargeback, or other reimbursement for the same merchandise or transaction.

We may retain photographs, shipment information, carrier records, package weights, product identifiers, return inspection records, customer communications, and other transaction documentation where appropriate for fraud prevention, dispute handling, and enforcement of this policy.

Nothing in this section limits rights that cannot legally be waived.

Final Sale and Non-Returnable Items

The following items are not eligible for buyer-remorse returns:

Merchandise explicitly marked FINAL SALE at the time of purchase.
Gift cards.
Customized, personalized, made-to-order, or specially modified merchandise.
Merchandise whose sanitary or hygiene protection has been removed, damaged, or altered, where applicable.
Merchandise that otherwise cannot be safely or appropriately resold because of hygiene or health considerations.
Merchandise that has been worn, washed, altered, used, or damaged after delivery.

A promotional discount or sale price does not automatically make merchandise final sale unless the merchandise is explicitly identified as FINAL SALE at or before purchase.

Final-sale restrictions do not eliminate any non-waivable rights that may apply to defective, damaged, incorrect, or non-conforming merchandise under applicable law.

Exchanges

If you would like a different size, color, or product, please contact us to determine whether your item is eligible for return.

Unless otherwise arranged by Kimara Coast, the fastest way to obtain another item is to return the original eligible merchandise through our return process and place a separate order for the replacement merchandise.

Normal buyer-remorse return requirements, fees, and eligibility conditions apply unless otherwise stated by Kimara Coast.

European Union — 14-Day Right of Withdrawal

If merchandise is sold to a consumer who is entitled to the European Union's statutory right of withdrawal, applicable EU and national consumer-protection laws will control where they provide rights different from or greater than those provided elsewhere in this policy.

Generally, eligible EU consumers purchasing merchandise online have the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason, subject to applicable statutory exceptions.

Customers exercising a statutory EU right of withdrawal may be responsible for the direct cost of returning merchandise when they were informed of that responsibility before purchase, except where applicable law provides otherwise.

Where EU law requires reimbursement of the original standard delivery charge, Kimara Coast will provide that reimbursement. Additional costs resulting from the customer's choice of an upgraded, expedited, or more expensive delivery method may not be refundable where permitted by law.

A blanket buyer-remorse restocking fee will not be applied where doing so would conflict with a customer's statutory EU withdrawal rights. However, deductions permitted by applicable law may be made for diminished value resulting from handling or use beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the merchandise.

Statutory exclusions and exceptions to the EU withdrawal right, including those applicable to certain personalized or hygiene-sensitive goods where legally applicable, remain in effect.

Nothing in this policy limits any mandatory consumer rights available under applicable EU or national law.

Refunds

Once we receive your return, it will be inspected before any refund or store credit is approved.

The inspection and refund-processing period is generally 5–10 business days after receipt of the returned merchandise.

If your return is approved for a refund to the original payment method:

The refund will be based on the amount actually paid for the merchandise after discounts.
A 10% restocking fee will be deducted for eligible buyer-remorse returns.
An $8.00 flat-rate return shipping fee will be deducted from eligible U.S. buyer-remorse returns.
Original shipping charges are non-refundable except where otherwise stated in this policy or required by law.
Any other disclosed and legally permitted adjustments associated with the transaction may be applied.

The 10% buyer-remorse restocking fee is waived when an approved return is issued as store credit.

Eligible verified damaged, defective, or incorrect items are not subject to the buyer-remorse restocking fee or return-shipping fee.

After we process an approved refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

If more than 15 business days have passed after we notified you that an approved refund was processed and you have not received it, contact us at whitewoodmediagroup@gmail.com.