Shipping policy

Thank you for shopping with Kimara Coast. This Shipping Policy explains how orders placed through KimaraCoast.com are processed, shipped, tracked, and delivered.

By placing an order with Kimara Coast, you acknowledge that you have reviewed and accepted this Shipping Policy, along with our Terms of Service, Refund Policy, and Privacy Policy.

Order Processing

Most orders are processed within 2–7 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude weekends and United States federal holidays. Processing time is separate from the time an order spends in transit.

Processing may take longer during:

Holidays and promotional periods
Periods of unusually high order volume
Product launches or inventory shortages
Severe weather or transportation disruptions
Address verification or fraud-prevention reviews
Other circumstances outside our reasonable control

Orders may be delayed or canceled when payment cannot be verified, an address appears incomplete or inaccurate, or an order is identified as potentially fraudulent.

Estimated Shipping Times

Unless a different estimate appears on the product page, cart, checkout page, or order confirmation, estimated delivery times are:

United States: Approximately 7–20 business days after shipment

International destinations, where available: Approximately 10–30 business days after shipment

These timeframes are estimates and are not guaranteed delivery dates. The estimate displayed for a particular product or order takes priority over the general estimates in this policy.

Orders containing multiple products may arrive in separate packages and at different times. No additional shipping charge will be imposed solely because an order is divided into multiple shipments.

Shipping Confirmation and Tracking

When tracking information becomes available, it will ordinarily be sent to the email address or phone number provided during checkout.

Tracking information may take several business days to update after a shipping label is created. A label-created notification does not necessarily mean that the carrier has already scanned or physically received the package.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive their packages.

Delivery Estimates Are Not Guarantees

Delivery estimates are provided in good faith based on information available when the order is placed. Actual delivery times may be affected by carrier operations, weather, customs inspections, labor disruptions, transportation capacity, natural disasters, public emergencies, incorrect addresses, or other events outside the reasonable control of Kimara Coast.

Kimara Coast is not responsible for carrier delays after an order has been transferred to the shipping carrier. However, when required by applicable law, customers will be notified of material shipment delays and given any cancellation or refund rights required by law.

A carrier delay does not automatically make an order eligible for a refund while the package remains in transit and is reasonably expected to be delivered.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at whitewoodmediagroup@gmail.com when an address needs to be corrected. Address changes are not guaranteed once an order has entered processing or fulfillment.

Kimara Coast is not responsible for delays, losses, or failed deliveries caused by:

Incorrect or incomplete addresses
Missing apartment, suite, or unit numbers
Incorrect postal codes
Address changes requested after fulfillment
Refusal or failure to accept delivery
Failure to retrieve a package from the carrier

When a package is returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect the package, the customer may be responsible for additional shipping costs. Any approved refund may exclude the original shipping fee, return shipping charges, carrier fees, or other nonrecoverable costs, except where prohibited by law.

Order Changes and Cancellations

We begin processing orders as quickly as possible. Requests to modify or cancel an order must be sent to whitewoodmediagroup@gmail.com.

We will make a reasonable effort to accommodate the request, but cancellation or modification is not guaranteed.

An order generally cannot be canceled after it has been fulfilled, submitted to a fulfillment partner, or transferred to the carrier. Once an order has shipped, it is subject to our Refund Policy.

Split Shipments

Products may be stocked or fulfilled from different facilities. As a result, items from the same order may:

Ship separately
Have separate tracking numbers
Arrive on different dates
Use different shipping carriers

Receiving only part of an order does not mean the remaining items have been lost or omitted. Customers should review all tracking numbers associated with the order.

Delayed Orders

Customers should review the latest carrier tracking information before contacting us about a delay.

When tracking has not updated for an extended period, contact us at whitewoodmediagroup@gmail.com with the order number. We may contact the carrier or fulfillment provider and request an investigation.

Carrier investigations may require additional time. A replacement or refund will not be issued solely because tracking has temporarily stopped updating when the package remains within the stated delivery window or the carrier continues to classify it as in transit.

When we determine that we cannot ship an unfulfilled order within the applicable promised timeframe, we will provide the options required under applicable law, which may include consenting to a revised shipping date or canceling the affected order for a refund.

Lost Packages

A package is not considered lost merely because it is delayed or because tracking has not recently updated.

When tracking indicates that a package may have been lost in transit, contact us as soon as reasonably possible at whitewoodmediagroup@gmail.com. Include:

Your full name
Order number
Shipping address
Tracking number
A description of the issue

We may require the completion of a carrier investigation before approving a replacement, store credit, or refund.

The resolution provided will depend on the carrier’s findings, the available shipping records, whether the address was accurate, and the requirements of applicable law.

Packages Marked as Delivered

When carrier tracking marks a shipment as delivered, the delivery scan and related carrier records will be treated as evidence that the package was delivered to the shipping address supplied by the customer, subject to applicable law.

Customers who cannot locate a delivered package should:

Verify the shipping address on the order.
Check entrances, porches, mailrooms, parcel lockers, and other delivery locations.
Ask household members, neighbors, property managers, or front-desk personnel whether they accepted the package.
Contact the shipping carrier for delivery details.
Contact us within 7 calendar days of the delivery scan.

Kimara Coast is not responsible for theft, misplacement, or loss occurring after confirmed delivery, except where responsibility is imposed by applicable law. We may assist with a carrier inquiry, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.

Customers concerned about unattended delivery should use a secure delivery address whenever possible.

Damaged Shipments

Customers should inspect their order promptly after delivery.

Damage must be reported to whitewoodmediagroup@gmail.com within 7 calendar days of delivery. The report should include:

The order number
A description of the damage
Photographs of the product
Photographs of the exterior packaging
Photographs of the shipping label
Photographs of any internal packaging

Customers must retain the damaged product and all original packaging while the claim is reviewed. Failure to provide requested documentation or disposal of the product or packaging before the investigation is complete may prevent us from verifying the claim.

Normal packaging wear, minor cosmetic damage to shipping materials, or damage that does not affect the purchased product is not considered product damage.

Refused and Unclaimed Packages

Packages that are refused, unclaimed, or returned to sender may be subject to:

Original shipping charges
Return shipping charges
Carrier-imposed fees
Restocking or handling charges where permitted
A new shipping charge if redelivery is requested

Any refund will be considered only after the returned merchandise has been received and inspected. Shipping and carrier fees that have already been incurred are generally nonrefundable unless otherwise required by law.

International Shipping

International shipping may be available for selected destinations.

International customers are responsible for any customs duties, taxes, brokerage fees, import charges, or other governmental assessments imposed by the destination country unless checkout expressly states that these costs are included.

Customs inspections may delay delivery. Kimara Coast does not control customs processing and cannot guarantee when an international shipment will clear customs.

Refusing an international shipment because of customs charges does not automatically entitle the customer to a full refund. Any approved refund may be reduced by outbound shipping, return shipping, customs charges, brokerage fees, or other costs incurred, except where prohibited by law.

Product Availability

All orders are subject to product availability.

Inventory errors, supplier shortages, damaged inventory, or other unexpected circumstances may occasionally prevent an item from being fulfilled. We may:

Cancel the unavailable item and refund the amount paid for it
Contact the customer with available alternatives
Ship available items separately
Offer a revised shipment timeframe where permitted

We will not substitute a materially different product without the customer’s consent.

Fraud Prevention and Order Verification

Kimara Coast reserves the right to review, hold, cancel, or request additional verification for orders that appear inaccurate, unauthorized, fraudulent, unusually high-risk, or inconsistent with ordinary purchasing activity.

Verification requests may include confirmation of billing details, shipping information, identity, or authorization to use the selected payment method.

Failure to complete a reasonable verification request may result in cancellation and refund of the affected order.

Payment Disputes and Chargebacks

Customers are encouraged to contact us at whitewoodmediagroup@gmail.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically cancel an order or stop a package already in transit.

When a payment dispute is opened, Kimara Coast may provide the payment processor, card issuer, or financial institution with relevant documentation, including:

Order and payment records
Checkout information
IP and fraud-analysis records
The shipping address supplied by the customer
Order confirmation and fulfillment records
Carrier tracking and delivery confirmation
Communications with the customer
Applicable store policies
Evidence showing acceptance of those policies

Nothing in this section limits any right that cannot legally be waived.

Limitation of Responsibility

To the fullest extent permitted by applicable law, Kimara Coast is not liable for indirect, incidental, special, or consequential losses arising from shipment delays, carrier disruptions, theft following confirmed delivery, customs processing, or inaccurate information supplied by the customer.

Nothing in this policy excludes or limits liability that cannot legally be excluded or limited.

Changes to This Policy

Kimara Coast may update this Shipping Policy periodically. Changes will apply to orders placed after the revised policy is published unless applicable law requires otherwise.

The version in effect when an order is placed will generally govern that order.